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How can I get a refund as I got the wrong version of TT as a military spouse?

 
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7 Replies

How can I get a refund as I got the wrong version of TT as a military spouse?

Do you need to remove "Live"?

https://ttlc.intuit.com/questions/4140092-how-do-i-remove-turbotax-live

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How can I get a refund as I got the wrong version of TT as a military spouse?

Unfortunately I used the Tax Expert feature, BUT it was not very useful, just copy/pasting something about how useful TT Live is. It's not really clear when you're signing up that Live is separate from Deluxe, and that's very frustrating. Is there any way to contact someone at TT Customer Service to talk about this specific case?!

How can I get a refund as I got the wrong version of TT as a military spouse?

To call TurboTax customer support
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
They are available from 5 a.m. to 9 p.m. Pacific time.
Do not use the word "refund" in your request--use the word "billing"
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How can I get a refund as I got the wrong version of TT as a military spouse?

can you use that in a sentence, please?

How can I get a refund as I got the wrong version of TT as a military spouse?

When you request customer support say something along the lines of "I was over-charged for software and need the military discount"
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How can I get a refund as I got the wrong version of TT as a military spouse?

okay, appreciate your help!

How can I get a refund as I got the wrong version of TT as a military spouse?

Good luck!
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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