How can I find a return that was started, but is not showing up in my files?

[LakeshaLO]

If you don't remember your username or password, or remember which account you used to start your 2018 taxes(some people have more than one account). TheTurboTax account recovery tool will provide a list of all the user ID's for an email address.To recover your TurboTax account, please visit this link:https://myturbotax.intuit.com/account-recovery

[scburgess]

I tried this twice already and only one account is showing up.  I have a 2018 tax folder on my computer, but it's empty.