turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

mdaskas3
New Member

How can I correct when I print the returns there are blacken lines running throughout the document but when you view the pdf on the computer it is clear.?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions

How can I correct when I print the returns there are blacken lines running throughout the document but when you view the pdf on the computer it is clear.?

That sounds like a problem that showed up last year which was caused by a certain version of Adobe Reader introducing the black lines.  As I recall, it started after Adobe started to push users to use their 'cloud' based Reader --which had some inherent problems.  I use Adobe Reader v 11 (XI) which is installed on my PC and not cloud based, and works fine. 

There are several sites that offer downloads of v 11, as well as some sites that offer other products that 'replace' Adobe Reader (such as Foxit).  You can Google for 'pdf reader'.  If you do download a version of Adobe Reader MAKE CERTAIN that the description and/or version  DOES NOT contain "DC" (which indicates it is a cloud version).  

YMMV

View solution in original post

1 Reply

How can I correct when I print the returns there are blacken lines running throughout the document but when you view the pdf on the computer it is clear.?

That sounds like a problem that showed up last year which was caused by a certain version of Adobe Reader introducing the black lines.  As I recall, it started after Adobe started to push users to use their 'cloud' based Reader --which had some inherent problems.  I use Adobe Reader v 11 (XI) which is installed on my PC and not cloud based, and works fine. 

There are several sites that offer downloads of v 11, as well as some sites that offer other products that 'replace' Adobe Reader (such as Foxit).  You can Google for 'pdf reader'.  If you do download a version of Adobe Reader MAKE CERTAIN that the description and/or version  DOES NOT contain "DC" (which indicates it is a cloud version).  

YMMV

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question