Hi! My other half of the CTC is not showing under my refund. Help?

[DoninGA]

What is shown on your Form 1040 Line 28 for the child tax credit?

If using the TurboTax online editions -

You can view your Form 1040 at any time using the online editions. Click on Tax Tools on the left side of the screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.

If using the TurboTax desktop editions -

Click on Forms.  In Forms mode click on the Form 1040 on left side of the screen to open the form

Your tax refund is the difference between Line 24 Total Tax and Line 33 Total Payments.

Your federal tax refund is reported on Line 34

[strickland5263]

I am using the online edition and there is an amount on line 28 but it is no showing that amount in the refund amount at the top of page. 

[RobertB4444]

It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser.  If that doesn't work, try using a different web browser.

If that doesn't work I would recommend using the "Live Expert" help in the right upper corner to see if having someone walk you through helps.

Here is a link on how to clear your cache and cookies.

Here is a link to finding a TurboTax expert.

[VolvoGirl]

How do you know it's not in the refund amount at the top?  If it's on line 28 it was already included.  It was added before you noticed.  Line 28 either adds to your refund or reduces a tax due.  The refund at the top should be the same as line 34.  Is it?

Turbo Tax started out giving you the full amount.  Then you enter what you already received so it subtracts it.  Check 1040 lines 19 and 28 and schedule 8812.