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New Member
posted Feb 14, 2020 4:12:32 PM

Hi, I haven't received my card yet and I think it has been over 10 days.

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5 Replies
Intuit Alumni
Feb 14, 2020 4:27:08 PM

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169

New Member
Feb 18, 2020 10:36:26 AM

I've called the number several times and selected the 'did not receive card' option then it says I have more than one card with them and asks for my #. I NEVER received a card and I don't know a number so I have no number to give them...

Intuit Alumni
Feb 18, 2020 10:50:47 AM

Please see this Turbo Tax FAQ for more information.

 

When will I receive my Turbo® Visa® Debit Card? https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306

New Member
Feb 21, 2020 5:49:04 AM

I have yet to see my card in the mail, it has been more than 10 days.  I called to receive a new card expedited and that card has not came in the mail either. Come on Turbo Tax let's get it together.

Expert Alumni
Feb 21, 2020 8:32:27 AM

All questions concerning the TurboTax Prepaid Visa card from Greendot, or your account with them,  should be directed to their customer service.  Find more information at https://turbodebitcard.intuit.com/contact-us

 

Getting to know the Turbo® Visa® Debit Card