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You would have to recreate your return with TurboTax exactly as it was with the other service. Generally it’s better to amend with the original program.
Yes but it might be an hassle and tricky. Ideally you should go back to who did it and they should amend it for free if it was their error. To amend a return you did somewhere else or you don't have the original.tax file, you would first have to fill out Turbo Tax like you are doing the original return and pay for it. You have to recreate the actual wrong original return. Then when it matches each line that you really filed you have to tell Turbo Tax you will mail it so it thinks it was filed. Then you can amend it.
For the current year you can use the online version by first recreating the original return exactly as filed. Then pay the fees and say to mail it and print it out so it think you filed it. Then when it matches every line you can amend. How to amend an Online return
How to amend (change or correct) a return you've already filed
Or you can buy the Desktop CD/Download program here, https://turbotax.intuit.com/personal-taxes/cd-download/
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