Hi, I filed my taxes on 4/10/19 and my results came back in and they were rejected both my federal and state income returns. I want to know how I can get my money back that I paid to file my taxes.

[Critter]

There  is no refund of the Online fees ... the fees are for the use of the program to complete a return that can be filed even if you have to mail it in ... at no time was a successful efile guaranteed.   Log in and fix the error preventing you from efiling  or print the return to mail. 

[Naturewise]

The same happened to me on 4/9/2020. I followed the advice to log in and fix the problem and it's not working, keeps getting rejected. All my information is correct. I can't find a number or anyway to talk to a Tubo Tax Rep and I paid $150 for this service. Utter BS! Never using this service again unless they fix this issue or refund my money. I did not sign up only to have to mail my returns. I used H&R block last 3 years and never had this problem.

[Critter]

What is the exact rejection message or code ?  

[Naturewise]

I just spent over an hour with a turbo tax rep who could not help me solve this problem. I can't believe I can't get a refund from Turbo Tax. I'm reporting this to the better business bureau. and I'm going to dispute the charge with my bank. This is complete BS!