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Hi, I filed my 2017 tax return with turbotax, but it's not showing on my account.

I need help my 2017 tax return record on turbotax account which should be in my account. 

1 Reply
Level 15

Hi, I filed my 2017 tax return with turbotax, but it's not showing on my account.

Was the 2017 return prepared in Online TurboTax?   If prepared in desktop TurboTax (CD/download), it will not be in an online account.

If you prepared the 2017 return online and can't find it when at the Tax Home you look in the section "Your Tax Returns & Documents" and choose tax year 2017, then you likely have multiple accounts (User IDs) without realizing it and signed into the wrong one.  This is one of the more common questions in the forum.  

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
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