Hey I need a new TurboTax card I lost my card

[MichelleLO]

To report your card lost, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost card replacement fee will apply. See your Cardholder Agreement for more information.

[Rmt87]

So I’m I getting a new card sent to me?

[CassLO]

@Rmt87  If you haven't already, you would need to report your lost card on the link @MichelleLO posted above or please click here for the customer care phone number. When you call the number follow the steps below :

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

[rose_umbles19]

hello i realized that we have to follow the link but i dont have the card to create an online account so i cant even report it lost and when i tried calling in the voice mail said to do it online and it hung up . so basically how can i report my card lost so i can receive my new one if both options aren't working for me .

[rose_umbles19]

hello Ms.Michelle i called the card portal and they had the voice mail basically saying to report your card stolen/lost on the website. The website keeps telling to put my card information in and i'm unaware of it because my card is lost. i wanted to see how i can get a new card sent to me without going through such a hassle. Because both the phone and online aren't working for me

[CarissaM]

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service. 

[Destinyflesher]

Hi i don't have my turbotax card anymore and need a new one and i would like to know my balance on the card