Hello there, I have filed tax return for the year 2015, but haven't received it. Can you check what's going on? Thank you in advance.

[Critter]

Are you asking about a Federal refund?  Please answer all 4 questions:

Approximately how long has it been since you filed?  And did you mail or efile the return?

Was the return "accepted"?  What do you see here?
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efi...>

If that showed it was accepted, what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>

And finally, did you have any TurboTax fees that you chose to pay out of your Federal refund?

[kinwend]

Yes, I am talking about the Federal Return. I received the State later.
1. I filed the return on April. As far as I remember I efiled it and mailed only State Return.
2. Status: Accepted! Accepted on:
April 11, 2016 08:46 AM PDT
3. The service is unavailable right now, but I checked it earlier today, and it was the first step out of 3. I think it was called "Received". Then there were supposed to be something like "Approved" and "Sent." And it was written that it is still in the process.
4. I have paid all the fees separately from my bank account

[Critter]

OK since it has been processing for more than 21 days then you can call the IRS …

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".  

Then press 4 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1

If it's been more than 90 days since the return was accepted  then you can ask for help from the Tax Payer Advocate office:

At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

If you are unsuccessful with the Taxpayer Advocate for your area, you can also try the special IRS phone number for the Taxpayer Advocate Service at 877-777-4778.

More info on the Taxpayer Advocate Service:
http://www.taxpayeradvocate.irs.gov/about/who-we-are

http://www.irs.gov/Advocate/Taxpayer-Advocate-Service-6

Also see this article for more info on how the Taxpayer Advocate Service works:
http://www.irs.gov/taxtopics/tc104.html

[kinwend]

Thank you very much for your assistance. And I have one more question. Is there a certain deadline, when they can drop the case. For example the end of the year, it should still be in process, right?

[Critter]

You need to contact them to see what is happening ... they will tell you what steps you need to take to resolve this issue.