Hello its been 9 months and i still have not sent my refund i called the irs and they a refund anticipation loan i need a solid way to contact turbotax

[DoninGA]

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[Nrock18]

Hello i filled my taxes in January 2021 got accepted and sent out to me in march 18 to me i received information that my refund was sent to stpg a third party group called santa ana tax product group because i chose to take the tax fees out of my refund i called them (stpg)  and they said it was sent back to the irs due to my routing number being incorrect i  recently called them the irs   and they said its with the company i filled with and it was a refund anticipation loan from turbo tax i am owed  please help! Its been since march almost 10 .Months @DoninGA 

[DoninGA]

The IRS is making assumptions that since the federal tax refund was being routed to a third party bank other than the bank you selected for direct deposit, it was due to a refund anticipation loan, which it was not.

Since SBTPG has told you the federal tax refund was returned to the IRS then the IRS should be sending you a check in the mail for the refund.

The issue is between the SBTPG and the IRS.  TurboTax has no information on the refund once the tax return has been filed and accepted by the IRS and cannot legally intervene with the IRS.

Have the IRS put a trace on the refund since you never received the refund.

Go to this IRS website for information on tracing the refund - https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0#:~:text=If%20you%20lost%...).

[Nrock18]

Hello @DoninGA i just called sbtpg and they said it was sent back on the 14 of nov they gave me a trace number and said to look it up in Tax advocate online they said allow two,to 3 weeks for the refund to process in the irs account and then it will show up for me and sent out to me