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Your message post indicates that you are using the TurboTax online Premier edition.
The Premier edition is only needed if you have Rental or Royalty income and expenses or you have any type of investment sale that needs to reported. Or you received a Schedule K-1 from a partnership or other type of corporate account.
If this is not the case for you then you should clear your return and start over.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.
If this is the case for you and you are receiving a tax refund you can use the option to have the TurboTax account fees paid from the federal tax refund. This option is available in the File section of the program in Step 1 if you are eligible.
Or you can see if one of the other Free File programs available through the IRS website will allow you to file your tax return at no charge. Go to this IRS website for other tax preparation vendors - https://apps.irs.gov/app/freeFile/browse-all-offers/
do you mean you can't pay the fees or can't pay the balance due?
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