Has anyone got a deposit from SBTPG PRODUCTS ORIG GREEN DOT BANK SBTPG LLC and it’s the wrong amount ??

[CatinaT1]

Depending on what state you are in, TurboTax fees can be taken from your state or federal refund, which ever comes first. 

Additionally, your refund could be offset.

The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.   

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

If the IRS "Where’s My Refund" tool shows your funds were released but you haven't received them, please note that Intuit does not hold these funds. You will need to contact the Santa Barbara Tax Products Group (SBTPG) directly:

• Website: SBTPG Support

[blainenay]

When I filed my federal and state returns through TurboTax, I directed that my state-tax owed be paid from my federal refund. I paid extra for this SantaBarbaraTPG (SBTPG) service.On March 31, I found that my state-tax owed was taken directly from my bank account instead of from my federal tax refund through the SBTPG service. This left my bank account overdrawn by more than $1,400. It also resulted in the bouncing of other transactions. I complained to SBTPG then and SBTPG did not have the courtesy to even acknowledge my complaint.

I suspect that, at this point, SBTPG will deduct my state tax from my federal refund -- even though it is already paid as described above and charge me for SBTPG incompetence.

I want TurboTax and SBTPG explain why SBTPG did not do its job. But, both entities have carefully isolated themselves from their customers.

I want them to tell me whether SBTPG failures also affect my federal tax refund (I suspect I'll find out anyway).

SantaBarbaraTPG botched this entire process. TurboTax should be embarrassed by its partnership with SBTPG.

I demand that SBTPG or TruboTax refund the fees I paid for the bungled SBTPG service. I expect TurboTax and SBTPG to ensure that my state tax is NOT deducted from my federal refund because it is already paid as described above.

If this matter is not fully resolved immediately, I will continue to share my SBTPG and TurboTax experience with friends and family.