If you are referring to the "Up to 5 Days Early Refund Delivery," this program applies when the IRS has processed and approved your refund, and a date for direct deposit has been given.
For example, if you go on the IRS website and the Direct Deposit is "scheduled" for "March 10th," that's when TurboTax Up to 5 Days Early Option kicks in. It isn't based on an assumption of when it might be ready, but rather on the actual date provided by the IRS.
Once the IRS approves your refund, TurboTax is notified and it will attempt to transfer your funds to your bank account.
You will receive an email letting you know if TurboTax was able to successfully deliver your refund early, or if we were unable to expedite your refund.
If TurboTax can deliver your refund early, you should see your refund in your bank account the same day you get an email from us.
For more information, click on the link below:
Up to 5 Days Early Refund Delivery
You will receive a follow-up email with a refund and timing update, if any cancellation is applicable.
You can contact TurboTax Customer Support by clicking the link below:
TurboTax Phone Number
