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Level 2

Question

Getting a refund for optional state tax e-filing that didn't end up e-filing

Forum|Forum|1 month ago
April 16, 2026
1 reply
0 views

I'm not trying to get a refund for my Turbotax product but the state e-filing add-on that's done one step before the returns are electronically sent.

My state e-file was rejected for reasons that Turbotax was unable to diagnose or resolve. With the 4/15 deadline here I had no choice but to paper file. Would this entitle me to a refund of the $25 I paid separately for state e-filing?

Level 15

You can try asking. When you contract them do not say refund, say Billing Issue. How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Level 2

Thank you, I just called them and they were good about it and I got my refund! He made it sound like I got a once in ten thousand favor, but I did get it.