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Form 5695, for TurboTax Online still has errors and was not fixed on March 6th. Field 17a,b, c are all marking as no even when yes is selected. When will this be fixed?

A rep on March 7th said they had no information. We have paid for our taxes to be filed, but we can't file.
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2 Replies
CatinaT1
Employee Tax Expert

Form 5695, for TurboTax Online still has errors and was not fixed on March 6th. Field 17a,b, c are all marking as no even when yes is selected. When will this be fixed?

There was an update to this. Make sure your software is up to date.

 

If you are using desktop software you may need to do a manual update. Try clearing your Cache and Cookies and then try this link instructions.

 

If you are using the online software, Clear Cache and Cookies

 

Not all instances have been resolved for form 5695. If you are claiming a credit for an external door, you will need to wait until March 13 and try filing again. 

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Form 5695, for TurboTax Online still has errors and was not fixed on March 6th. Field 17a,b, c are all marking as no even when yes is selected. When will this be fixed?

It is not fixed for online. It is only fixed for desktop. If you filed online, you don't get an option to make these changes nor can you switch to the desktop product!

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