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Filed & accepted my return on January 28th, 2019 & still no refund. has anyone been in this situation this year?

My return was filed with Turbotax  & accepted on Jan 28th, 2019 & so far no information when it will be available?

  On IRS website it still says "Your return is still being processed "I haven't received any notice in the mail.. has anyone been in this situation or its getting delayed due to shut down? 

please help. 

1 Reply

Filed & accepted my return on January 28th, 2019 & still no refund. has anyone been in this situation this year?

Only the IRS will know what is going on with your return.  You'll have to ask the IRS.  I'll leave info below on how to navigate the IRS phone system to speak to a live agent there.

I'll also leave info on how you can contact the Taxpayer Advocate Service, who may be able to either get info for you or perhaps expedite things, especially if you have a hardship.  But you should try the IRS first.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Here's how to reach a live IRS agent.  Listen to each menu before making the selection.
First choose your language. Press 1 for English.

  • Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
  • Instead, press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.

If you don't get good information from the IRS, then you can consider contacting the IRS Taxpayer Advocate Service for your area.  At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.


Also see this article for more info on how the Taxpayer Advocate Service works::
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