File my taxes from abroad, no call contact possible

[Féline]

I did an internship in the U.S. end of 2024 - beginning of 2025. 

My taxes were easy to file for 2024. No I would like to file for the rest of 2025, it's only been 2 months. 

I am already back in my home country and not in the U.S. anymore. I am not able to finish the filing and I already payed 80$ for the turbotax system und expert assist... But it is not possible to reach anyone via chat. It is only possible via phone call which is not possible for me from Europe.

Besides that the website is getting cought up right before filing via e-mail. 

Anyone knows a solution to solve my problem?

[pk]

@Féline , 

(a) which country are you from ?

(b) were you on J  visa or what ?

(c) When did you enter US and when did you leave ?  Trying to determine if you were  NRA for both 2024 and/or 2025.  This is because as NRA you would be filing a 1040-NR  ( not supported by TurboTax -- generally  SprinTax is suggested )

Please answer my Qs ---- I will circle back once I hear from you

[Féline]

(a) I am from Germany

(b) Yes I was a J1 Visa student 

(c) my internship was starting November 1st 2024, ended February 28th 2025

My tax filing for the 2 months in 2024 went really well and without problems. Thank you for circling back soon 

[pk]

@Féline , thank you for your answers to my Qs.

What is clear from your answers:

(1) for 2024  tax year you were  NRA and should have used form 1040-NR for filing a return --- actual tax liability ( assuming that your only US income was from wages ) and refunds if any , would not be any different.

(2) for 2025, again you are NRA, need to file using form 1040-NR  ( Please use an on-line service like SprinTax ).  You cannot use TurboTax ---- talk / chat with TurboTax customer service to get your monies back ( for  service that they cannot provide ).  TurboTax does not support the form 1040-NR

Even if the IRS  did not catch the error in filing ( i.e. using 1040 instead of 1040-NR ), it is still wrongly filed.

Is there more I can do for you?

[Féline]

Thank you for clarifying!

Do you have a turbotax contact for me which I can reach via Mail?

Since I can't make a call and on the website I can online find a phone contact

[pk]

@Féline  I will forward this thread to admin and ask them to follow-up with you.  Grusse

[GabiU]

Hi @Féline 
I sent you a direct message with helpful links and next steps.