TurboTax has no involvement in the monthly child tax credit payments. The IRS is sending out those payments by direct deposit or by mailed checks or cards. If you happen to have an amended return in the system your eligibility for the monthly payments is affected.
This is a brand new system thrown together by the IRS after Congress changed tax laws in the middle of the tax season. There are going to be bugs, glitches and mistakes made and folks will unfortunately have to be patient (or endure aggravation and inconsistency) until they sort it out.
https://www.freep.com/story/money/personal-finance/susan-tompor/2021/09/17/child-tax-credit-septembe...
If you do not receive the monthly payments you will be able to get the CTC on your 2021 tax return.
https://www.irs.gov/credits-deductions/2021-child-tax-credit-and-advance-child-tax-credit-payments-t...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**