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@ Ladydi4117
Sorry, that can't be done. A license code from someone else's installed desktop software account won't work. A desktop license code is linked to a particular Intuit Account. It won't work when logged into another account.
Please phone Customer Support for assistance in getting a new 2024 license code for your situation re: the computer crash, etc., and I bet they will work with you on resolving that.
https://ttlc.intuit.com/turbotax-support/en-us/contact/
Hours 5AM-9PM Pacific, 7 days a week.
I have already contacted them and told them the whole situation and I was told they couldn’t do anything that I would have to purchase another copy. Thanks for your response.
It would be quite risky to purchase a license code from a random user even if it was touted as allegedly unused/unregistered/never activated, etc., since that could be a good setup for a scam, or if sent in a file, could include possible malware. That other person could likely be violating their license agreement as well.
Also, if you buy a new license from a seller online, be sure it is from TurboTax or an authorized retailer of TurboTax products. There are a number of scam sites selling what could, in many cases, turn out to be invalid or used license numbers.
FAQ: Where can I purchase authentic TurboTax software?
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