Do not have Pinn or sign in to efile. I want to mail in

[BrenldyCali]

We paid to efile but our forms were rejected.  We got a new pinn but it ask for a sign in which we do not have.  We are printing and mailing in the return.  We paid TurboTax for the efile on March 10th.  I want to know that you will refund our charge for the efiling since we are now mailing it in.  PLEASE do not come back and tell me how you can show me how to fix it.  I WANT to mail in.  Please give me confirmation that you are issuing the refund.

Thank you

[PII removed]

[JeanneLO]

This is a public forum and we do not have access to your account. Please contact us regarding your refund request.

[bluedeb · Accepted solution]

If you used the Online version, there is no charge to e-file (the charge is for the returns), the charge is the same whether you e-file or mail in your return.  

If you used the CD/Download software there is a charge to e-file a State return, then as stated above you would need to contact TurboTax Support.