If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)
Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.
To log in, choose the taxpayer portal at:
<a rel="nofollow" target="_blank" href="
https://www.sbtpg.com/">https://www.sbtpg.com/</a>
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
<a rel="nofollow" target="_blank" href="
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information">https://help.sbtpg.com/hc/en...>
