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Level 2
April 13, 2026
Question

Confusing and clunky to use.

  • April 13, 2026
  • 1 reply
  • 0 views

I see many mistakes and confusing issues when I use TurboTax.
I'm not a tax expert, so I want it to be easy to understand.
It will tell you something is wrong, but it won't show you the location of the problem.
I want clear and simple explanations of what I need to enter and why. Screen captures would help.
Sometimes TurboTax didn't know about a form that I had to enter. It should understand all of my STATE forms.
In one case, it asked for a single number when my form had a,b,c,d for that number!

The duplication is horrible. It will circle you through the same things again and again and again.

    1 reply

    SteamTrain
    Level 15
    April 13, 2026

    @davisong 

     

    Yep, when one is not experienced with tax software...they should start in early March so that they have plenty of time ask questions about things they don't understand about the software...thus getting experience in the software they are attempting.

     

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
    davisongAuthor
    Level 2
    April 16, 2026

    I stated six problems with TurboTax, and your answer was to start early. 

     

    I think TurboTax should correct all six problems for 2027.