Cashapp failed my tax refund deposit.

So I was supposed to be getting my federal refund deposited today, I got a notification from cash app so I jumped to grab my phone because I thought my refund was in. When I looked at the message however and opened my phone, the deposit had failed. I contacted the cashapp support manager Casey and they said that the ACH transaction was mistakenly sent as a debit and not a deposit. I contacted the IRS after, they have no clue what cashapp is talking about or what happened. Neither cashapp or the IRS know. I’m lost. Can anyone help?

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