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Since you’re unable to find the advance payments using the IRS’ Child Tax Credit Update Portal, check your bank statements to see if you can find the amounts received. You can normally do this research online.
If you can’t find the amounts there, you may have to try calling the IRS. Be aware, though, that wait times can be long this time of the year. You can find the relevant number by clicking the + to the left of IRS Telephone Numbers on their Let Us Help You page.
FYI ... your return with the CTC on it will NOT start processing until mid to late February so take the time now to get the required info ... do not file an incorrect return as that can delay the processing by MONTHS.
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