I am unable to download my federal tax return.

[DavidB1]

Can you give a little more detail on the steps you have tried and what if any message you get?

[marilynmeredith]

After getting the email my Turbo Tax for 2019 was ready, I followed the directions, but it keeps giving me the Turbo Tax for 2018.

[tbarland]

I keep getting into the free tax return portal which requires me to go into that portal whenever I wan to work on my taxes.  It is an entirely a new process than formerly. I wish to download the program as in the past so that I can acess the program. Your new method has been a pure hell of wasted time.

[DoninGA]

---

@tbarland wrote:

I keep getting into the free tax return portal which requires me to go into that portal whenever I wan to work on my taxes.  It is an entirely a new process than formerly. I wish to download the program as in the past so that I can acess the program. Your new method has been a pure hell of wasted time.

---

If you want the 2019 TurboTax software to install on your personal computer then go to this TurboTax website to make your purchase and download the software - https://turbotax.intuit.com/personal-taxes/cd-download/

[bfclem2]

I haven't tried anywhere. I don't know where to go to get them.

[AshleyLO]

@bfclem2 What do you need help with exactly?

[bfclem2]

No I'm not giving any more details.  Unless someone calls me and clears up this problem I am calling the Better Business Bureau and tell them exactly how I have been treated!  Plus when I called and someone was supposedly "helping me" the phone cut off because she took too long!!!!

[DoninGA]

---

@bfclem2 wrote:

No I'm not giving any more details.  Unless someone calls me and clears up this problem I am calling the Better Business Bureau and tell them exactly how I have been treated!  Plus when I called and someone was supposedly "helping me" the phone cut off because she took too long!!!!

---

This is the TurboTax user community forum for assisting with TurboTax program problems and tax return issues.  No one from this forum can call you.  If you do not want our assistance then you will need to contact TurboTax support.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

OR -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

OR -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)