hagenaar wrote:
CP # 23. They say I underpaid in 2017 and even though I wrote a check for close to $4,000 which I sent with a paper copy of the 1040. They claim they don't have that form!. I don't write a check to the IRS w/o filing. The e-copy didn't go through....
So, I sent it by the USPS including the check. What do I do?
"they claim they don't have that form"
So to confirm, are you saying that you mailed a full paper copy of your completed 2017 tax return to the IRS, and they are now claiming that you didn't file a return at all--that they never received your return? Was the check in the same envelope with the mailed return, and was it cashed? Or is the IRS saying that they disagreed with something in the return and adjusted it, causing you to have a higher tax bill?
A CP23 notice usually means they received the return but changed something during processing, often due to the amount of estimated tax payments that were reported, but also additional changes they notice at the same time.. So be sure to read the letter carefully. Did you over-report the amount of your estimated tax payments? See the following article for more info:
IRS Article: Understanding Your CP23 Notice:
https://www.irs.gov/individuals/understanding-your-cp23-notice
Did you purchase Audit Defense or MAX for that year? If so, we can tell you how to contact the company that handles that service (intuit.taxaudit.com).
If you did not purchase Audit Defense or MAX, you can phone the TurboTax free Audit Support Center for help with your IRS letter.
To get the phone number go to the page linked below, click the blue "Get Help" button, and follow the prompts.
https://support.turbotax.intuit.com/irs-notice/audit-support/
If there's any more info on "why" they think you owe more tax, someone might comment in this user community forum. This is a public Internet forum, so don't post any personal info.
