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gloworm99
New Member

Can't believe you have a 3rd party taking my $ and only depositing half of what my refund was. I want an explanation and the remaining due to me.

 
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3 Replies
BrandiLO1
Expert Alumni

Can't believe you have a 3rd party taking my $ and only depositing half of what my refund was. I want an explanation and the remaining due to me.

If you elect to pay your filing fees using your refund, your refund will be processed by Santa Barbara Tax Products Group, where they deduct your filing fees and then deposit the remainder in your bank account. This process is called refund processing. However, if your refund is less than the total with your filing fees removed, please click here to review other reasons your refund may be lower than expected.

Pullom21
Returning Member

Can't believe you have a 3rd party taking my $ and only depositing half of what my refund was. I want an explanation and the remaining due to me.

The irs told me I was supposed to get a certain amount deposited to my account but I only got 87 dollars  and some change

HeatherPLO
Expert Alumni

Can't believe you have a 3rd party taking my $ and only depositing half of what my refund was. I want an explanation and the remaining due to me.

@Pullom21

 

When were you told the specific amount?  Have you checked the IRS' Where's My Refund website?  It may have information about a correction or an offset.  For more details on why your refund could be less than expected, please see this Help Article.  

 

If you have verified it is not any of the above scenarios and you utilized the Pay with My Refund method, please reach out to our third-party processor, SBTPG.  You can do this at their Help page.  You can call using the numbers listed, or you can scroll down on the page and click Submit A Request

 

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