Can someone explain the tax advance my taxes have been accepted and I still haven’t gotten my advance I already have a date and all that

[CatinaT1]

You can look in a few specific places in your account or your email. 

Check Your TurboTax Order Details

1. On the Tax Home page, scroll down to the section for "Your tax returns & documents."
2. Select View Order Details.
3. Look for "Refund Advance" or "Credit Karma Money" listed under your payment and refund methods.
4. If it’s not there, you likely selected a standard direct deposit or a different refund option.

Look for Confirmation Emails

• If you applied, you should have received automated emails from TurboTax and its partners.

1. From TurboTax: Search for an email confirming your "Refund Selection."
2. From Credit Karma: If you were approved, Credit Karma sends an email when the funds are deposited into your Credit Karma Money Spend account.
3. From WebBank: If your application was denied, you will receive an email from WebBank (the lender) explaining the reason for the decline.

Check Your Credit Karma Money Account

• Because the Refund Advance is deposited into a Credit Karma Money™ Spend account, checking that account is the fastest way to see if the loan was processed.

1. Log in to your Credit Karma account.
2. Navigate to the Money tab.
3. If you see a pending or completed deposit for a portion of your refund (typically between $250 and $4,000) shortly after the IRS accepted your return, that is your Refund Advance.

Review Your Tax Return Summary

• You can also find clues on your actual tax forms:

1. Open your 2025 return in TurboTax
2. Go to the Tax Tools menu on the left
3. Select Print Center
4. View your Federal Information Worksheet
5. Look at the "Direct Deposit" section
6. If you signed up for the advance, the bank account listed will be the MVB Bank account associated with Credit Karma, rather than your personal bank account.

[stephaniecol0830]

It’s a big scam. Just FYI. They are  just going to bounce you back and forth between turbo tax and Credit Karma and you’ll never get an answer. 

They’re doing it to me and all they said was sorry but we can’t do anything you just have to wait. So you should probably get your advance back when you get your return. And be careful because if they said you were approve and never received funds they may steel it out of your refund and say they did give you an advance. Just a heads up

[aliyahleann00]

Yeah that it’s a scam more then likely