ALL amended returns MUST be mailed in and NO the cost of the TT program cannot be withheld from the refund if you had to upgrade to complete the 1040X. AND you cannot mail in an amended return UNTIL the original return has been fully processed AND you have the original refund in hand. Until that happens you do not know what you need to amend since the IRS catches some errors automatically ... so sit tight an wait.
If the return has been processing for more
than 21 days then you can call the IRS …
Call
the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When
calling the IRS do NOT choose the first option re:
"Refund", or it will send you to an automated phone line.
So
after first choosing your language, then do
NOT choose Option 1 (refund
info). Choose option 2 for "personal income tax" instead.
Then
press 1 for "form, tax history, or payment".
Then
press 3 "for all other questions."
Then
press 2 "for all other questions." It should then transfer you
to an agent.
Or
you can contact your local IRS office. See this IRS website for local IRS
offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1
If
it's been more than 90 days since the return was accepted then you can
ask for help from the Tax Payer Advocate office:
At
the following IRS website, find the USA map and click on your state, and it
will give you the number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
If you are unsuccessful with the Taxpayer Advocate for your area, you can also
try the special IRS phone number for the Taxpayer Advocate Service at 877-777-4778.
More info on the Taxpayer Advocate Service:
http://www.taxpayeradvocate.irs.gov/about/who-we-are
http://www.irs.gov/Advocate/Taxpayer-Advocate-Service-6
Also see this article for more info on how the Taxpayer Advocate Service works:
http://www.irs.gov/taxtopics/tc104.html
