Can I speak to someone about filing an amendment to my Illinois taxes? Turbo Tax didn't include all of my income (w2's) and it was rejected.

[michael-email11]

The state of Illinois said my return didn't include almost all of the w2's I entered in. As if none of them transferred from my federal return. Now I need to file an amendment to Illinois and the IRS. It's a mess and I am very frustrated. I thought this was suppose to be guaranteed and now I have no help to fix this.

[xmasbaby0]

 Were all of your W-2's on your federal return?  The information flows from your federal return to your state return, so if you entered the income on your federal return it should have gone over to the IL return.  Print out both returns and look at them if you have not done so yet.  And look at the worksheets too.  

And ----this is confusing.  Are you saying the IL return was rejected when you tried to e-file it--or are you saying that IL sent you a notice or letter that says your income was not reported correctly?  

If your IL return was not e-filed, then you do not amend it.  Returns that have not been filed do not need to be amended.  

And why do you think you need to amend your federal return?  ("....and the IRS.")

Please explain this more clearly so we know how to help.

[xmasbaby0]

If you want customer support so you can have a live conversation to get some help, you can contact them Monday-Friday.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

[Anonymous]

this is almost impossible because the IL-1040 starts with Federal Adjusted Gross Income which would include all the W-2's you entered for Federal purposes.   the only additional thing you needed to do for each w-2 was to indicate the state and state withholding.   so if IL doesn't have a w-2 neither does the Federal unless your only failure was to enter the state and state withholding.  this is your mistake - failure to properly enter all your tax information - not Turbotax.  if the problem is just Il why do you think you need to file an amended Federal return?    

in step-by-step mode, TT would have taken you through the necessary screens to enter state info

please clarify your situation we can't see you return 

if you want TT help regarding this issue

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

if not, see if TT  audit support will help

800-624-9066
We’re open Monday-Friday 5 a.m. to 5 p.m. Pacific