Can I get sum information about why I didn’t receive my income tax refund for the yr 2022

[34471e432252]

After the date that I was supposed to receive my refund the IRS sent me a letter asking me they needed more information to be verified asking me for my Social Security card I didn’t have all the time because I didn’t have a mailing address

[DoninGA]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[Bsch4477]

TurboTax receives no information about your return. Answer the questions on your letter from the IRS.  

[xmasbaby0]

If you ignored a letter from the IRS you are not going to get your refund.   Did they request that you verify your identity?   TurboTax gets no information from the IRS after you file your tax return.  TurboTax cannot help you  verify your identity.  You have to follow the instructions from the IRS.

Sometimes the IRS chooses returns randomly to request verification of identity and sometimes there is something on the return that triggers the request.  No matter why the IRS has required you to verify your identity, you need to follow their instructions in order to receive your refund.  If you do not verify your identity you will not get your refund.

https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...

https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients