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jackiebose90
New Member

Can i get some help please? i got a letter from the irs saying i need to confirm my identity, still haven't got my return? irs says my refund changed to 0$ what do i do?

i sent in all the doc they wanted and still nothing..i dont no what to do!
2 Replies
GeorgeDenseff
Level 6

Can i get some help please? i got a letter from the irs saying i need to confirm my identity, still haven't got my return? irs says my refund changed to 0$ what do i do?

TurboTax cannot verify your identity.  You need to:

 


By phone at the toll-free number listed on your  letter
                                             or

If you cannot verify online or by phone, make an appointment at a local IRS office.



Critter-3
Level 15

Can i get some help please? i got a letter from the irs saying i need to confirm my identity, still haven't got my return? irs says my refund changed to 0$ what do i do?

Not sure anyone at TT or the audit defense can help so you may want to seek help from a taxpayer advocate :  

 

See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

 

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

 

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

 

AUDIT SUPPORT

https://support.turbotax.intuit.com/irs-notice/audit-support/

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