Can I get help from Turbotax with the problem IRS has given me ?

[sharoncalcaterra]

I really do not understand what IRS did the postponing the refund . I do not have a W-2 as I'm retired and I get some money now from IRA. No winnings from Casino either.What's the deal ?

[MaryK4]

Have you received any notices from the IRS?  The IRS often "postpones" or holds refunds for retirees—even without W-2s or gambling winnings—to verify income reported by third parties, such as the 1099-R forms issued for your IRA distributions.

[xmasbaby0]

TurboTax gets no information from the IRS after you file your tax return.   If your refund is delayed for some reason, only the IRS can explain.   TT has no control over the IRS and cannot speed them up for you.   Watch for information on the IRS refund site.   If the IRS requests additional information from you, provide it asap.

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2025 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

[MelindaS1]

You can contact the IRS directly through the refunds page that @xmasbaby0 has provided. Another option that people often do on here is to log onto their IRS Online Account Transcript, and then ask the Community for help interpreting the code numbers of their transactions (which represent the steps taken in the IRS processing). 

If you share some of that detail, we may be able to help shed some light on what the issue is, but you'll first need to get that information from your own IRS account online.