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DeeahnahJ
New Member

Can I find out why my IRS accepted tax return for a refund is not available on Turbo Tax to download. Tried to get answer from TT phone but they couldn't figure it out.

Just trying to figure out if my accidentally checking Credit Karma but not giving application answers is somehow holding things up. If  so, what can I do?
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3 Replies
CarissaM
Expert Alumni

Can I find out why my IRS accepted tax return for a refund is not available on Turbo Tax to download. Tried to get answer from TT phone but they couldn't figure it out.

What happens when you try to download the return? 

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DeeahnahJ
New Member

Can I find out why my IRS accepted tax return for a refund is not available on Turbo Tax to download. Tried to get answer from TT phone but they couldn't figure it out.

I'm unable to download my return and written across what appears to be a completed return is "Do Not File"! yet I was informed it was filed and accepted by the IRS. Need a copy in case I have to communicate with the IRS.

Can I find out why my IRS accepted tax return for a refund is not available on Turbo Tax to download. Tried to get answer from TT phone but they couldn't figure it out.


@DeeahnahJ wrote:

I'm unable to download my return and written across what appears to be a completed return is "Do Not File"! yet I was informed it was filed and accepted by the IRS. Need a copy in case I have to communicate with the IRS.


I'll assume you used Online TurboTax.   The PDF available at the Tax Home/Your Tax Returns & Documents may not be current.   Try this method to get the most up-to-date copy by opening the filed return and going to the Print Center.

 

NOTE:  When you open your return interview back up, do not make any changes in it if it's already been filed.  If you later have to amend the return, it has to start off exactly as it was when it was originally filed.

 

  • Log in and at the Tax Home or in the section "Your Tax Returns & Documents" for 2021, look for a link "Add a State."
  • Click on "Add a State."  (you don't really add one.  That's just to open your return back up.)
  • After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
  • Then choose "Print, save, view this year's return."
  • The next screen should offer some options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
  • See if one of those PDFs has what you need without the "Do Not File" watermark.  The latter has the most pages.


NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.

 

 

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