Can anyone explain why my NYS refund is taking so long? Nobody has given me a clear answer yet and I would like to know where my money is. Accepted on 2/2

[madelyncooke8]

NYS website just says accepted and it’s said this since February 2nd. I already got my federal.

[xmasbaby0]

Federal and state refunds come from completely separate entities,  There is no rule as to which one will come first or how much time there will be between their arrivals.  Some states process returns quickly and some are very slow.  We have been seeing enough complaints about NY to assume that NY is slow.

STATE RETURN

Make sure your state return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/

To track your state refund:    

ttps://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr

https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...

[Asdagostino]

I have found that several NYS filers are having this issue if their return was filed between 1/28-2/3 -- mine was accepted on 2/2 and no refund yet. Not even a status update. I would love to know how TurboTax is handling this considering they're the reason for the additional delays due to their program not having completed an update timely. Now we're being directed to contact NYS IRS like it's our fault for filing early and TurboTax is wiping their hands like they don't have a cool -- claiming it's all NYS being slow. I will never be using TurboTax again. You should be notifying all of your NYS residential customers of this issue rather than ignoring or avoiding everyone in this situation. Get it together because you have absolutely lost SO MANY customers over this. 

[Rcam13]

I thought I was the only one having this issue 

[JohnB5677]

TurboTax has no control over Federal or State processing of returns.  

However, you can check your State status on this site:

 Check your state tax refund status

@madelyncooke8 

[user17736736138]

This is so ridiculous!!! Mind you it cost more money to file your taxes with TurboTax this year just for them to Eff us over once more. I will never be using TurboTax again!!!! Every single year they have some type of issue. Like this is people money you're playing with. Also to tell us to contact IRS is a bit absurd when your the reason our refund is delayed by multiple weeks!!!!

[icebacon]

Same, I haven't gotten my NYS refund, filed 2/9/2026. This is the last time I am going to use Turbo.

[icebacon]

of course, this is my last time filing a tax at Turbo! Never again.

[Jgripper21]

The fact that I only been using turbo tax over 6 years and this had to happen at the wrong time on my moving day im so angry im so hurt I will never use them again they not helping irs saying it them they saying it them but Google Ai say its yall turbo tax thats doing this because yall not updating yall system correctly this put me in the worst spot ever right now i have two babygirls that depend on me and the fact again is that I was closing in on a apartment for me and my girls but have to wait because of yall is sicking I never had to wait this long this affected millions of people and yall not giving no warning heads up no nothing yall literally just wiping your hands and saying go to irs never ever ever would I use yall again 😩💯

[Rcam13]

See this is not helpful hope yall know this will my last time filling with you guys 

[user17742692199]

I haven't received my refund from new york state at this point, and I'm not sure how long it will take. there is no communication from Turbotax at all but apparently Turbotax is the one who caused the issue.

Not really sure when I will get my money back, but the software provider at least should provide more insight regarding the reason for the delay and the estimate duration it would take to get this resolved. 

please advise. 

[user17742692199]

Bro, just so you know, Turbotax does have the control on this but they failed to update their stupid software which caused the delay. 

[Skippy-Dude]

Yes, I am still having the same issue. 

I filed the taxes on 2/20 and it has now been a month and I need this refund to pay for the NJ taxes that I owe money. I am desperate here!

[CatinaT1]

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS/State releases your refund. 

Here are a few FAQs to help you track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days?

[user17742692199]

I guess you don’t understand the issue here, the reason for the delay is not because of IRS, it’s because TurboTax didn’t update the software. Please understand the whole picture and take the responsibility!