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Barbees
New Member

Billing Notice - Why are you billing me?

X2

Bhensley83
Level 1

Billing Notice - Why are you billing me?

I will not ever use them again.. Their system is why I still don't have my taxes it suggested I use last year's taxes for larger credit I selected yes having no idea this meant it would be months before I received the return now they want to charge my account when people are already struggling. This is not the kind of company I want to give my business to.. It's not our fault the IRS is this far behind and if theirs an error in our taxes that's TurboTax systems fault. 

Bhensley83
Level 1

Billing Notice - Why are you billing me?

Do you post for turbo tax or are you just someone offering info???

Richard889
New Member

Billing Notice - Why are you billing me?

I've just had this same thing happen to me and trying to contact a live person is a major pain to do if this is how I'm done as a customer and a tax payer i find it completely bs and not right in any sense

Tripp920
New Member

Billing Notice - Why are you billing me?

Yes!!!  They are trying to squeeze a $25.00 "Filing Fee"   out of me after I Purchased for another state.

 

I think that I'll try a different program next year!

 

Bo3662
Level 1

Billing Notice - Why are you billing me?

I have already informed my banking institution that you are not authorized to debit my account. Your deal with using your system was that you would receive your parent out of my refund...not out of my checking account. If I have to wait for my money...

So should you. If this comes to pass I will file a complaint with the better business bureau and social media on your practiced and let's see how much trust you lose in people who may consider using your services. It is not your money until the irs issues me my money

 

 

 

DoninGA
Level 15

Billing Notice - Why are you billing me?

@Bo3662 

See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

 

IRS website for free tax preparation software vendors - https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

INTUIT TERMS OF SERVICE FOR TURBOTAX ONLINE TAX PREPARATION SERVICES

Tax year 2020

https://turbotax.intuit.com/corp/softwarelicense/

15. GENERAL.

5. THIRD PARTY SERVICES

If you sign up for the Refund Processing Service which may enable you to deduct certain fees and any applicable tax from the proceeds of your tax refund, you authorize Intuit (and its third party processor) to debit these amounts (excluding the Refund Processing Service Fee) from the bank account you identify as your Direct Deposit Bank Account in the event that you do not receive a tax refund that is sufficient to pay for them or in the event that your tax refund is delayed. Note that the Refund Processing Service fee is payable to the bank whether or not your refund is large enough to cover your TurboTax fees.

Bo3662
Level 1

Billing Notice - Why are you billing me?

Sure...add or change the agreement when it suits you...that was not a part of the agreement I signed. My fee is and was to be deducted fr my tax refund...NOT ft my bank account...if my bank account is debited I will file a complaint with the better business bureau and I encourage others to do the same

Critter-3
Level 15

Billing Notice - Why are you billing me?

Sorry but you signed a CONTRACT even if you did not read the fine print it is still valid.  Save a PDF of your return with all the worksheets to see the exact contract you agreed to twice in the program.

 

After a return has been efiled and  accepted, it can sometimes take a return PDF a while to update and become available at the Tax Home.   If you can't use the Download/print button at the Tax Home or the "Download/print the PDF" link in the section "Your Tax Returns & Documents", or if you're getting incomplete documents when you use one of those methods, here's an alternate way to print by opening the filed return back up to print at the Print Center.

               

NOTE:  When you open your return back up, do not make any changes in it if it's already been filed.  If you later have to amend the return, it has to start off exactly as it was when it was originally filed.

                  

  • Log in and at the Tax Home or in the section "Your Tax Returns & Documents" for 2020, look for a link "Add a State."
  • Click on "Add a State."  (you don't really add one.  That's just to open your return back up.)
  • After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
  • Then choose "Print, save, view this year's return."
  • The next screen should offer some options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
  • See if one of those PDFs has what you need.  The latter has the most pages.

                          
NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.

                                       

 

 

xmasbaby0
Level 15

Billing Notice - Why are you billing me?

@Tripp920 Your post is not really "on topic" for this thread which is mostly about folks who are receiving notices because their TurboTax fees are being deducted from their accounts when they have not yet received federal refunds.   They somehow did not understand the agreement they signed that said TurboTax could deduct those fees if their refunds were late.  That is a separate issue from the one you seem to be upset about.

 

You are upset over having a $25 state e-filing fee.   That is a standard fee incurred when you have the CD/download and you e-file a state tax return.    The CD/download includes the software to prepare the state return but there is an extra fee to e-file that state return.   You can easily avoid that fee by printing and mailing the state return instead of e-filing it.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
beehome1
New Member

Billing Notice - Why are you billing me?

I received the same letter in the mail and I was totally disgusted.   I have used Turbo Tax for years and this is my last year.   They want to take money from us that we haven't even received yet.   Turbo Tax is no different than any other organization/company in this country today - money hungry and it totally disgusts me!!!

xmasbaby0
Level 15

Billing Notice - Why are you billing me?

@beehome1 

 

You do not have to use TurboTax ever again if you do not want to.   But you need to be aware that no matter what tax software program you choose to use in the future ---- when you choose to have the fees deducted from your federal refund there will always be a fee for that choice, and there will always be a stipulation that you have to pay your fees within an allotted amount of time whether your refund arrives or not.   So avoid that situation.   Pay your software fees upfront.

 

And next time---see if you qualify to use any of the free filing services offered on the IRS site:

 

https://apps.irs.gov/app/freeFile/

 

 

 

And-----those emails give you a number to call and delay the auto debit for awhile:

 

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
ob09601
Level 1

Billing Notice - Why are you billing me?

Why are you billing me? The IRS made the error.

 

DoninGA
Level 15

Billing Notice - Why are you billing me?


@ob09601 wrote:

Why are you billing me? The IRS made the error.

 


See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

MD619
New Member

Billing Notice - Why are you billing me?

Ya, I think I'm just going to pay the CPA next year. Filed in APRIL they're taking the money out at a TERRIBLE time for me. That refund has been gone for months!

 

Timing Intuit. Work it out or lose even more users.

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