When I check “Where’s my refund?”, it says my return is still processing. I called TURBOTAX who knew nothing per usual. So I called the IRS. I was told I’m not being audited but was “randomly selected” for my taxes to be reviewed because I filed 2/12 w/ TURBOTAX! I was also told the department that “randomly selects” you is 3 months behind due to COVID-19 & 2019 taxes. Never had this issue when I went to a personal tax preparer. Maybe it’s time to go back 🤷🏽♀️
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FROM THE IRS:
Please note that the IRS says its own system is lagging and you do not need to call the IRS about your refund.
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. Many refunds are taking longer during the pandemic.
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If accepted, they try to process it within three weeks but it can be longer. if you have earned income credit or additional child tax credit, it will be at least the end of February before you see your refund, due to the PATH act that requires that they hold your refund longer.
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved
I am having the same problem. I can't get through to anyone on TurboTax or irs when I call. I put in a phone order with turbo tax for them to call me and said it would be within 9 mins..8 hrs later and I still haven't gotten a call back. I have friends that filed 3 weeks after I did and have gotten their refund already.Turbo tax has failed me and I will be using a different company next year.
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