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Are you signing onto the account with the correct User ID?
See this TurboTax support FAQ for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
I figured it out when I stared my taxes I was logged into Credit Karma then it LINKED that account with my previous TT account but it didn’t tell me it made a new user name so I continued on filing my taxes then I got an error and they were rejected to I logged out of that app and restarted online in TT and redid my taxes and they were approved . So now I have 2 accounts apparently
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