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Included for you below is the refund policy for Turbo Tax as well as help with requesting a refund.
If you are using the ONLINE version you are posting from you MUST call TT support ... the instructions posted above is for the DOWNLOADED/CD version only.
Please use the following link to contact Customer Support for further assistance.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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