7 days and still no answers on refund advance

[Ctucker2469]

I was accepted on January 30th. It's now Feb 7th and I've yet to receive any answers. No approval no denial. I've called credit karma and turbotax and they don't have any answers.  Does anyone know who else I can contact?

[JohnW152]

There was a bulk account closure on January 25th. Credit Karma has since paused the bulk account closure process.

If your account was closed on the day you received the Refund Advance, or just before you received it, you will receive your check in the mail.

Once a Credit Karma account has been deactivated, your personal information can’t be used to create another account without the Credit Karma support team’s assistance.  See the Credit Karma article I’m having trouble signing up for Intuit Credit Karma for more information.

You might check the Credit Karma Help Center for additional information.

[Ctucker2469]

How do I find out if I'm one of the closed accounts or if I'm getting a check? 

[JohnW152]

See if you can log into your Credit Karma account.  If you're unable to, it probably means your account has been closed. 

See the Credit Karma Help article I'm having trouble logging into Credit Karma for guidance.

Although you've reached to Credit Karma already, you might try again.  See How do I contact Intuit Credit Karma for help?.