5 day early fee a scam?

[angid13656]

I looked at my transcript and it says refund issue date of 2/26. I signed up for the 5 day early and it's the 21st and nothing in my bank account. If TT is depending on the Where's my refund tool then I won't be getting what I paid for as the IRS tool still says processing. This is a scam and I best get my damned money back or I'm writing to the Attorney general AND the better business bureau. 

[CatinaT1]

You should get an email from TurboTax when your refund is on its way. Some didn't get an email until late in the day, but still got their deposit.

For more information click on the link below

5 Days Early Option

If you don't get your deposit, there is a few reasons why that might happen.

• Your refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
• Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing your refund up to 5 days ahead of when the IRS would have deposited your refund.
• The IRS didn't give Intuit up to 5 or more days of notice in advance. This stopped Intuit from meeting the up to 5 days early expectations.

If TurboTax is unable to deliver the refund up to 5 days early, your order will be canceled and you won't be charged the up to 5-Day Early fee. You will receive a follow-up email with a refund and timing update, and if any cancellation is applicable. 

If you don’t receive an update email or an automatic refund (if applicable) within a few days, you can contact TurboTax Customer Support by clicking the link below.
 

TurboTax Phone Number

[Edited 2/25/25|12:36pm PST]