$35 deduction from my tax refund for the “Up to 5 Days Early Refund” service. I did not know this option would result in a fee

[sungjinhan10]

Hello, My name is Sung Jin Han. I was charged a $35 deduction from my tax refund for the “Up to 5 Days Early Refund” service. I did not know this option would result in a fee, and I was never informed that selecting this choice would cause a $35 deduction from my refund. I respectfully request that this fee be refunded to me, as I did not intentionally choose this service. I have been a long‑time TurboTax customer and appreciate your help in correcting this issue. Thank you, Sung Jin Han

[mesquitebean]

This is mainly a user community forum, so no one here can resolve any account-specific fee issue here in the user forum, but we can explain more about that option.

In Online TurboTax, when one is presented that "early refund" option, there are 2 choices it has people consider.  One has a fee and one doesn't

1)  have the refund deposited "up to 5 days early" in one's own bank account which has a $35 fee, or 

2)  have the "up to 5 days early" deposited into a Credit Karma Moneyspend account, which has no fee.

FAQ:  "Up to 5 days early" offer

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund-advance/turbotaxs-five-days-e...

Account-specific issues cannot be handled here.  If you wish to discuss it with TurboTax Support, here's their contact phone.  

TurboTax Support

Hours 5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/

[mesquitebean]

@sungjinhan10 

ADDENDUM

As you will see in that FAQ above, if your refund does not arrive at least 1 day earlier than it would have arrived if it had come directly from the IRS, then the $35 fee will not be charged.