2022 Tax Filing Issue

[switt0828]

I filed my 2022 taxes accurately and before the deadline, and paid the necessary filing fee with Turbotax to e file. When I began my 2023 taxes it stated I had not completed the 2022 filing. I contacted the IRS on this matter as well and provided all documents showing that I had completed the process. Now for 2024 filing, I am receiving penalties due to this error. I received confirmation of payment and acceptance of the e filing from Turbotax for that year and am not sure why it is not reflecting. If I can be provided a way to contact someone regarding this in hopes to get a remedy.

[CatinaT1]

TurboTax has a special phone number for help with tax letters. Click on the blue button that says "Get help from TurboTax support" after you click here.

Just in case, How to submit documentation for accuracy guarantee claims.