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Level 1
April 15, 2020
Question

Why is the TurboTax prepaid card not working online or calling it

  • April 15, 2020
  • 1 reply
  • 7 views
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1 reply

Level 15
April 15, 2020

The Turbo Visa Debit Card website and app are experiencing high volumes today due to the stimulus payments being funded. If you are only looking for balance information you can try texting the following command to 43411: “BAL XXXX” (XXXX is the last 4 digits of your card number). Otherwise, please try back at a later time. 

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April 15, 2020

turbotax mobile app is not working and i cant text to get my balance

 

Level 15
April 15, 2020

For any questions or concerns with the Turbo Prepaid Visa, please click here to contact customer service. 

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