Why has my Federal return not processed? It has been three months. Is this the first sign of an audit?

Forum|Forum|7 years ago
June 7, 2019
4 replies
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TurboTax Live Deluxe Online

mesquitebean

Level 15

Did you efile, or did you print, sign, and mail the return?

If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp</a>

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="https://www.irs.gov/Refunds">https://www.irs.gov/Refunds</a>

If that IRS tool shows that the refund has been sent, but you didn't receive it, report back for more info.

If the IRS tool says it is still "being processed", we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay, and if necessary, how to speak to the IRS Taxpayer Advocate Service for assistance.

To track a state refund:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund">https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund</a>

j-paul-nortonAuthor

Level 2

I e-filed. The return was accepted 3 months ago. The status on the IRS site has been “being processed” for nearly as long. Who do I talk to at the IRS?

SweetieJean

Alumni - Champ

Try the Tax Advocate:

https://www.irs.gov/taxpayer-advocate

mesquitebean

Level 15

Here's how to speak to a live agent at the IRS. If you don't get good info from them about the delay, SweetieJean has left you a link to the IRS Taxpayer Advocate Service in her answer.

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.