Why cant I open my return in a PDF format so I can print and save a copy of it?

Forum|Forum|6 years ago
February 2, 2020
2 replies
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TurboTax Deluxe Online

Riley4619

Level 2

I filled out Sylvia's 2019 tax return on February 3rd, 2020. It was accepted by the IRS on the same date. When

I tried to print a copy for my records, I was unable to do so. I don't know what I did wrong, but I need to have a copy for my records. I am at my wits end, and have trid all of the suggestions you have sent me up until this time, but everything I try just does not work. I cant even bring up the tax return itself anymore. Please, Please get me a viable answer to this question so that I can print this out. Thanks for your attention to this matter.

mesquitebean

Level 15

@ Riley4619

In early filing season, after one has efiled and been accepted, it can sometimes take a return PDF a while to update and become available at the Tax Home. You didn't say "how" you are trying to print. If you can't use the Download/print button at the Tax Home or the "Download/print the PDF" link in the section "Your Tax Returns & Documents", here's an alternate way to print by opening the filed return back up to print at the Print Center.

NOTE: When you open your return back up, do not make any changes in it since it's already been filed. If you later have to amend the return, it has to start off exactly as it was when it was originally filed.

Log in and at the Tax Home or in the section "Your Tax Returns & Documents" for 2019, look for a link "Add a State."
Click on "Add a State." (you don't really add one. That's just to open your return back up.)
After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
Then choose "Print, save, view this year's return."
The next screen should offer 3 options: "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
See if one of those PDFs has what you need.

NOTE: Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.