Why are you such a garbage company?

Forum|Forum|5 years ago
November 4, 2020
2 replies
1 view

Why can't I access my old returns without paying you greedy little bastards more money? It is stored on your garbage servers and takes absolutely nothing to access. The fact you demand money to access returns is so absurd that I hope your company burns down. I recommend to anyone to use quite literally any other platform (e.g. credit karma) to file their taxes that isn't so derived off of taking a fat dump on their customers. I believe I have seen better customer service from companies like Comcast than I have here. You can't even call the company to ask questions without buying into their garbage premium service.

You are a trash company, and you should feel bad if you work for this company.

You are bad people, I don't like you.

Best answer by GabiU

Being frustrated is justified when you're looking for something you can't find. I completely understand.

Thank you to everyone on this thread for sharing your wisdom on how to access your returns. Like @xmasbaby0 said, it's common for people to have multiple accounts so you might have to test out multiple options.
Here's where I was able to download mine:

You can also access information from accounts.intuit.com and learn about Intuit's dedication to privacy here.
I hope you're able to find your return. If not, send me a private message and I'll do my best to help you where I can.

xmasbaby0

Level 15

Well....you misinterpreted something.and are ranting for no good reason. You do not have to pay to get your old returns. But you do have to use exactly the same account and user ID to access them.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

OKOKOKOKOKOKAuthor

Level 2

You are wrong. I have one account and I am able to access it, so riddle me that, smart boy. It clearly states on the website to access returns 2 years or older you have to pay.

Critter-3

Level 15

Well I just downloaded the PDF for my old 2015, 2014 & 2013 returns on an account where I used the FREE option so I don't know where you are having issues since they took away the payment requirement. So log in and scroll down ... if you are still having issues contact TT support tomorrow. And going forward be smart enough to save the PDF when you file the return so you are not in this position in the future.

Please use the following link to contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632