Why are does it state you have gotten your payment but I have not received my deposit?

Forum|Forum|5 years ago
March 1, 2021
1 reply
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TurboTax Deluxe Online

xmasbaby0

Level 15

The IRS tells you to allow 1-5 days for your refund to post to your account. Have you done that?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

markderrick37Author

Level 2

Yes I did

xmasbaby0

Level 15

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service