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Anonymous

Question

Where are my last years forms? I spent hours and can’t find them in TurboTax. Never using this again.

Forum|Forum|3 years ago
October 12, 2022
3 replies
40 views

No text available

TurboTax Free Edition Online

DoninGA

Level 15

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

mesquitebean

Level 15

@5118089 wrote: "Where are my last years forms? I spent hours and can’t find them in TurboTax. Never using this again."

If you're not finding prior Online returns in that account, then you may have multiple accounts without realizing it. I'll tell you how to troubleshoot that below.

This answer assumes your prior returns were prepared in Online TurboTax. I've posted below how to normally get it, and also how to look for multiple accounts, if necessary. Any return prepared in desktop software will not be in an online account.

First see this:

FAQ: How do I access my prior year return?

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Log in and go to the Tax Home. Scroll down the Tax Home page to the section "Your Tax Returns & Documents." Expand that section and choose the tax year 2020. Then you can choose to "Download/print the PDF".

If you do all that, but there's no evidence of the prior returns in that section "Your Tax Returns & Documents", then you likely have multiple accounts and signed into the wrong one. Many people end up with multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Anonymous

The forms are all just gone for 2021. I’ve spent hours now trying to find them. This product is worthless. I need my tax forms and they are just gone. No linked accounts. Not in desktop. They want me to pay money to save the documents for next year. They can take this worthless, dishonest product and shove it where the sun doesn’t shine. I now have to pay and be on hold with the state agencies to get my tax forms. Hours of time lost on what should be a simple task and what shouldn’t cost me $30 to do: save the tax forms.

Anonymous

Yes, I have been trying over and over and over and over downloading the software (which I stupidly got off of Amazon; never ever doing that again), and toggling between online and desktop. It is nowhere to be found. This is a useless pile of crap.

mesquitebean

Level 15

@ kwerner31-yahoo- wrote:
Yes, I have been trying over and over and over and over downloading the software (which I stupidly got off of Amazon; never ever doing that again), and toggling between online and desktop. It is nowhere to be found. This is a useless pile of crap.

I'm sorry, but I don't know what all you are doing. We're not understanding your situation in this user community forum. Underneath your original question it shows you are using Online Free Edition. Now all of a sudden you mention the downloaded software purchased from Amazon. There is no "toggling" between desktop software and Online software because they are completely separate products. The 2 versions are not interchangeable and do not communicate with each other.

It's not clear what product you used to prepare your 2021 return originally. If you prepared your return using desktop software, there should be a file on your computer ending in *.tax2021 and nothing would be in Online TurboTax. If you prepared the desktop software to prepare the return, search your entire computer system for a file ending in *.tax2021 and also check the Recycle Bin.

All my previous answers above about how to use the Account Recovery tool were for Online TurboTax (the web version) since Online Free Edition is the product displayed underneath your original question. In any case, since you have at some point bought the downloaded software, you do at least now have phone support . You can talk to TurboTax Support, because the desktop product purchase does qualify you for phone support privilege. You would likely be better-served to talk to someone from TurboTax in a live discussion so they can question you in realtime to figure out what all you are referring to.

Here's how you can phone them during business hours. I don't know if they are open this weekend or not. Since the extended filing deadline is coming up, they might be open this weekend.

https://ttlc.intuit.com/turbotax-support/en-us/contact

Anonymous

The reason you’re confused is because the people above said I have multiple accounts and to look them up, trying to locate the 2021 tax forms. I may (or for sure now do) have multiple accounts because I am desperate to find the tax forms for 2021. I now have an online account, free, and had the desktop version. The files are NOWHERE associated with the desk top version. I tried calling a phone number for TurboTax and couldn’t get through. I need my tax forms for a court process. I really need them and as a consumer, I should not have to struggle for a whole week looking and looking for these forms. I tried to even verify I filed the taxes in TurboTax and it won’t do that either. Luckily, I have an email showing I filed, or I would be in even worse do-do. It gives an error message saying I can’t even verify I filed without my SSN, but it also won’t allow me to verify with that SSN. I’m not a computer genius, but whoever designed this software needs to be not only fired, but somehow to be inflicted with the torture I have had this week trying to complete what should be a simple task to log in and see 2021 tax returns.

kirsinas

Level 2

where do i find my 2021 turbo tax return

DoninGA

Level 15

@kirsinas wrote:

where do i find my 2021 turbo tax return

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2022 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf